Privacy Policy

1. Introduction

Kingdom Media & TV Inc ("KTV", "we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website (ktv.org.au), contact us, or engage our services. By using our website or services, you consent to the practices described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Identity information: first name, last name, organisation name
• Contact information: email address, phone number, mailing address
• Enquiry and communication data: messages you send via our contact or partner enquiry forms
• Consultation booking data: information provided when booking via TidyCal (managed by TidyCal — see their privacy policy)
• Technical data: IP address, browser type, pages visited, and time spent on our website (collected via cookies and analytics tools)
• Payment information: where applicable, payment is processed by third-party providers (e.g. Stripe) and we do not store card details

3. How We Collect Personal Information

We collect personal information directly from you when you:

• Complete a contact or enquiry form on our website
• Book a consultation via our TidyCal scheduling link
• Email or call us directly
• Subscribe to our newsletter or communications
• Engage our services or enter into a partnership arrangement

We may also collect information indirectly through website analytics tools such as Google Analytics, which uses cookies to track usage patterns. You may disable cookies through your browser settings.

4. Why We Collect and Use Your Information

We collect and use your personal information for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To process consultation bookings and follow up after meetings
• To send you relevant information about our services, programs, and updates (where you have consented)
• To process partnership applications and manage partner relationships
• To comply with our legal and regulatory obligations
• To improve our website and services through analytics
• To contact you regarding grant funding opportunities or community programs relevant to your organisation

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: Third-party tools we use to operate our website and services (e.g. TidyCal for bookings, Google Analytics for website analytics, email hosting providers). These providers are bound by their own privacy policies and are not permitted to use your data for their own purposes.
• Legal requirements: Where required by law, court order, or government authority.
• Organisational purposes: Within our board and staff on a need-to-know basis to deliver services to you.

We do not disclose personal information to overseas recipients unless required by law or with your explicit consent.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses HTTPS encryption. Access to personal data is restricted to authorised personnel only.

While we take all reasonable precautions, no data transmission over the internet can be guaranteed as completely secure. You provide information to us at your own risk.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Cookies are small files stored on your device. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the website.

We use Google Analytics to understand how visitors use our site. Google Analytics collects anonymised data about your visit. For more information, see Google's Privacy Policy.

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe (generally within 30 days).

In some circumstances we may be unable to provide access (e.g. where it would unreasonably impact the privacy of another individual), and we will explain our reasons in writing.

9. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us in the first instance. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

10. Third-Party Websites

Our website may contain links to third-party websites, including ktvchannels.com and tidycal.com. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.

11. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: